I give thanks to the Lord for the life I have today. Enjoy being active as a trainer, coach and leader at every opportunity. Having been in the automotive industry for 25 years as a technician, sales closer, service advisor, service manager and service director, a consistent process and servant attitude are critical keys to success. Leaders work for their team and are always seeking to elevate others with coaching and training. I have been blessed to learn from the best and given the latitude to grow. Love a challenge and am dedicated to fixed operations. * Toyota President’s award with multiple dealerships. * Elite winner in Toyota’s “let’s go” annual fixed ops contest. * 4 time top 125 SET advisor, trainer, coach and leader. * CDK, Reynolds & Reynolds and Dealertrack * Understand dealership operations from front to back and how they work together. * Providing superior customer service and a premium guest experience enhances customer retention, increases sales and allows us to expect more for our services as well. * increasing gross and the bottom line by growing the ELR and hours per RO while reducing policy and discounting. Which in turn increases parts sales / profit exponentially. * Increased YOY sales and gross for 11 years running. * surpassed YOY CP sales by Oct / November past 7 years in a row. * Experience with iPad menus and presentations at 2 large stores as well as electronic MPI, electronic dispatching and lateral support. * Believe in leading by example and coaching at every opportunity. * Creating operating budgets and business projections. * Cross training associates to perform multiple tasks. * Warranty administration and submission